Grade : D3

Organisational Unit : ICT

Reporting To : Team Leader ICT Support

Duty Station : Head Office & Lilongwe Office

Job Type : Full-time

INTERNAL VACANCY ANNOUNCEMENT

ICT Division is inviting applications from suitably qualified officers within the Authority to fill the vacant position of ICT Support Officer. The successful candidates will laterally move to ICT at the same grade and be promoted to D3 after successfully completing the induction period of six months.

Position                         :         ICT Support Officer (4)

Reporting To                :         Team Leader ICT Support

Organization Unit        :         ICT

Duty Station                 :         Head Office & Lilongwe Office

Grade                             :         D3 (After induction of 6 months)

Specific duties

§  Troubleshooting and repairing hardware, operating systems and applications issues;

§  Troubleshooting and fixing basic issues of computer networking;

§  Reporting any suspected ICT security breaches to the line Manager;

§  Managing ICT ServiceDesk through timely logging, updating, escalation and closure of issues;

§  Installing and configuring ICT hardware and software;

§  Testing and evaluating new technology and systems;

§  Maintaining an inventory of ICT equipment and ensure the inventory is up-to-date;

§  Conducting periodic preventive maintenance on ICT equipment;

§  Monitoring and maintaining computer systems for optimal performance;

§  Enhancing business process automation through appropriate upgrades and process improvements;

§  Conducting and evaluating end user training for ICT equipment and systems;

§  Participating in User Acceptance Testing (UAT) of automated systems;

§  Adhering to set standards, processes and procedures in ICT Service Management.

Qualification and Experience

§  The candidate must possess a minimum of a Bachelor`s Degree in Information Management Systems or Information Technology or Computer Science or its equivalent from a recognised and accredited University

§  Possession of ITIL Certification or Microsoft Certification will be an added advantage

Attributes and Competencies

§  Strong interpersonal and communication skills

§  Working effectively unsupervised and within a team environment

§  Hardworking and result oriented

§  Resolving problems in a timely and efficient manner

§  A self-starter who is able to plan and manage own work, takes initiatives and strives to meet deadlines

§  Ability to contribute to ongoing system improvements and expansion.

Interested candidates should submit their application through MRA recruitment portal: https://careers.mra.mw

Closing date for receiving applications is 2^nd September 2022